Returns & Refunds

Your Satisfaction Comes First

At Tami Handmade, every item is handcrafted with care and made especially for you. We want you to be delighted with your purchase, and we're always here to help if something isn't right.

Personalized & Handmade Items

Because our products are custom-made based on your specifications, we are generally unable to accept returns or exchanges for:

  • Personalized or custom-made items

  • Orders with customer-provided names, photos, or special requests

  • Items ordered in the wrong size, color, or design selected by the customer

However, if there is an issue caused by us, we'll make it right.

Eligible for a Replacement or Refund

Please contact us within 7 days of receiving your order if:

  • Your item arrives damaged during shipping

  • You receive the wrong item

  • Your product has a manufacturing defect

  • Your order is significantly different from what you purchased

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the problem

  • Clear photos showing the issue

We'll review your request as soon as possible and work with you to find the best solution.

Resolution Options

Depending on the situation, we may offer one of the following:

  • A free replacement

  • A partial refund

  • A full refund

The appropriate solution will be determined based on the nature of the issue.

Order Changes & Cancellations

If you need to update your personalization details or shipping address, please contact us as soon as possible.

Changes or cancellations can only be made before production begins. Once your handmade item has entered production, we may no longer be able to modify or cancel the order.

Contact Us

If you have any questions about our Returns & Refunds Policy, please feel free to contact us:

Email:
tamnguyen422001@gmail.com

We're committed to providing excellent customer service and will do our best to respond as quickly as possible.